30-day easy return, try products at home!
Free shipping for orders over $59
We hope you love your purchases, but if for any reason you do need to return something to us, send your item back within 30 days of receiving the product to the address below. No exchanges at this time! Include your order number on the outside of the package!
10001 E. Evans Ave. Denver, USA
Please allow 5-7 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process. Original shipping charges are nonrefundable.
They go directly to the trash.
Sometime we do! So keep in loop with our newsletter.
Los Angeles, California, Or the factory in China.
Please note that all of our products are limited to 200 PER each shade (or item) for every PERSON per month unless otherwise stated. Our store is setup to block any orders that contain more than this quantity for a product, however if you exceed this limit, your order will be automatically cancelled and refunded in full.
We do this to ensure that everyone has a fair chance to enjoy these products, so please be mindful of this!!
All shipping rates will vary depending on a few different factors, some of which include:
We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
Yes, our whole line is cruelty-free! We have also researched our manufacturers and know 100% they don’t affiliate or get ingredients from places that are not cruelty-free!
Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 10-20 business days after you make the order. *NOTE: during restocks, new releases & special promotions, there can be an additional 2-4 business days of processing time!
Transit times will vary based upon a few different conditions, including but not limited to:
transit times are as follows. Please note that this time frame is an estimate and not a guarantee.
First Class: 7-10 Business Days
Priority Mail: 5-7 Business Days
FedEx Ground: 3-5 Business Days ($100 worth of insurance included)
FedEx 2 Day: 2 Business Days (Guaranteed transit time, $100 worth of insurance included)
(Does NOT account for time spent at customs, border inspection facilities, etc):
Standard Post (APC Postal Logistics): 10-20 Business Days ($100 worth of insurance included)
DHL Express: 5-7 Business Days
FedEx Ground: 5-10 Business Days (Only available in Canada, $100 worth of insurance included)
FedEx International Priority: 5-8 Business Days ($100 worth of insurance included)
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email. If you don’t see the email in your inbox try checking your spam folder or add email@example.com to your safe sender’s list.
Or directly track the order via Tracking Order.
Our product is manufactured in China.
Niidor always announces his current re-stocks on his social media. Please subscribe for all announcements.
Send us an email! Our customer service team will be happy to help with any other questions you may have! Send your name, JSC order number (if applicable), and question to firstname.lastname@example.org. Our hours of operation for customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major holidays. Our customer service teams will do their best to respond as quickly as possible, however, please allow 24 – 48 hours to receive a response. Also, we are only equipped to handle orders placed through xniidor.com, any orders placed through our retailers need to be handled by their respective customer service teams.
We are always accepting any new wholesale accounts!